Cypress Point AI LLC
SMS Privacy Policy
Last updated: August 4, 2026
Who we are
Cypress Point AI LLC (“Cypress Point AI,” “we,” “us”) operates SMS text messaging programs on behalf of our business clients. This SMS Privacy Policy explains how we handle the mobile phone numbers and consent records collected for those messaging programs. It applies specifically to SMS/text messaging and is in addition to any general privacy policy of the practice or business you interact with.
Information we collect
For SMS messaging, we collect only what is needed to deliver the program you opted into:
- Your mobile phone number.
- Your name (as provided on the opt-in form or intake form).
- Your consent status and the date/time and method of your opt-in and any opt-out.
- Message delivery records (sent, delivered, replies such as YES, STOP, or HELP).
How we use your information
We use your mobile number solely to send the messages you consented to receive — for example, appointment reminders, appointment confirmations, recall notices, review requests, and general practice or business communications — and to process your replies (such as confirmations, HELP requests, and STOP opt-outs).
We do not share your mobile information
Your mobile phone number and SMS opt-in consent will not be shared with, sold to, or transferred to any third party or affiliate for their marketing or promotional purposes. No mobile information is shared with third parties for marketing. Information may be shared only with the messaging service providers (such as our telecommunications carrier and platform vendors) strictly as needed to transmit your messages, and only to the extent required to deliver the program.
Message frequency and rates
Message frequency varies (typically 2–6 messages per month). Message and data rates may apply based on your mobile carrier and plan.
How to opt out
You can opt out of SMS messages at any time by replying STOP to any message you receive. You will get one final confirmation message and will receive no further texts. For assistance, reply HELP or contact us using the details below. You may also opt out by contacting us through any reasonable method.
Data retention
We retain consent and opt-out records for as long as needed to operate the messaging program and to demonstrate compliance with applicable law. You may request deletion of your information by contacting us.
Contact us
Cypress Point AI LLC
Email: support@cypresspoint.ai